Complaints Policy

We want to resolve it.

We're pleased to say that we don't receive a lot of complaints. However if there is something you'd like to raise with us, we would like to know. Our process for dealing with complaints is outlined below, however first and foremost our ministry is based on the Biblical model for resolving issues.

The Apostle Paul gave some very wise instruction when he said these words...

If it is possible, as much as depends on you,
live peaceably with all men. Romans 12:18 NKJV

If you wish to to make a comment or complaint about something you heard, read or saw in one of our media products, we want to assure you that we want to hear from you so we have the opportunity to answer your inquiry.

Here's what you need to know:

  • Vision Christian Radio and Vision180 Radio abide by the Open Narrowcast Radio Codes of Practice registered with the Australian Media and Communications Authority (ACMA). These Codes of Practice outline the correct procedure for both you and us in registering and dealing with your complaint.
  • If your complaint is about something you have read in The Word for Today, Vision180 magazine or to do with Vision Christian Prayer, then the following guidelines still apply (even though they are not covered under the Codes of Practice).

Your complaint should in the first instance be made directly to us. Please use the form below, or you can also mail or phone us.


Please be assured that we will make every reasonable effort to resolve your genuine complaint in a courteous and timely manner.

If possible (and if you phone us) we will attempt to deal with your complaint during the course of your call. However, if that is not possible, you may be asked to make your complaint in writing.

The ARNA Codes of Practice require us to acknowledge all written complaints in writing within fifteen days from when we receive the complaint. We then have another fifteen days to respond to the complaint with a comprehensive answer. (We usually respond a lot quicker than this.) If you don't receive a response from us within sixty days or, you are not satisfied with the response we have given to your written complaint, you then have the option of referring your (radio-related) complaint to the ACMA.

Finally, we'd also love to hear from you if you have a compliment too 🙂

 

Donate to vision

Over 80% of our income is from the freewill gifts of wonderful people just like you.
So thank you for helping. Your generous support is 'Connecting Faith to Life'.