Vision Christian Media

This form will gather relevant information to help us better diagnose the issues that you are currently experiencing with the Website or the App.

Initial Troubleshooting
Have you power reset your device, turned it off and then back on again? Try re-opening App
- Yes
- No
Can you please try power reset your device
- Yes, completed now
Have you uninstalled and then re-installed the App?
- Yes
- No
Can you please uninstall then re-install the App?
- Yes, completed now
Have you tried clearing the cache of your browser and then retrying the website again?
- Yes
- No
The following links will be able to help you walk through clearing the cache of some popular browsers otherwise you will need to search on how to clear the cache for your particular one
Google Chrome Computer/Android/iPhone/iPad

Internet Explorer

Mozilla

Safari

Opera

Error Details
Please enter below as much detail as possible of the Error or Issue that you are experiencing
Eg Is the Subsplash page coming up, what error message do you see on screen?
Have you made any changes to your phone recently like updates or settings changes that could have caused the App to have stopped working?
- Yes
- No
Can you provide some details below on what those changes were...
If you can upload a screenshot of the error that would be of a great help
Drop files here or

Accepted file types: jpg, png, jpeg.
Note: Please ensure that your screenshot is one of the accepted file formats, jpg, png or jpeg, otherwise it will not be sent through.

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