MyGov Website Goes Down Leaving Thousands Without Access

Friday, July 12th, 2019

The federal government’s MyGov website is down, causing widespread issues for people trying to complete their tax returns and access other important services.

The website was showing a proxy error after 10am on Friday. MyGov provides online access to the ATO, Medicare and Centrelink.

MyGov confirmed to frustrated users on Twitter that the portal was having technical problems: “We are urgently investigating the issue and we’re working hard to fix this as quickly as possible.”

It comes during a busy tax time, as thousands rush to file their returns to get the $1080 boost to their refunds this year contained in the Coalition’s tax cuts legislation.

This is the first year that taxpayers working for a business with more than 20 employees will no longer be supplied with a payment summary, also known as a group certificate, and must log on to the myGov website to get the vital document.

The ATO tweeted: “Some of our services (incl. the portals & our online services via myGov) are currently unavailable or experiencing slowness. We’re working on the issue & apologise for the inconvenience. Stay tuned for updates.”


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